FAQ

How do I change my password?
To change your password, please follow these steps:  Within the app, go to your network identity, then tap the settings icon.  Tap the 'Reset Passwo...
Tue, 30 Jul, 2019 at 9:38 AM
What should I do if I have forgotten my password?
If you have forgotten your password, you can start the reset process from the app: Tap the 'Forgot Password' text on the log in screen Enter yo...
Tue, 30 Jul, 2019 at 9:38 AM
Are there other ways to get help?
If this support site has not been able to answer your questions, there are other ways to find answers:  Reach out to other members, in Discord or in pe...
Tue, 30 Jul, 2019 at 9:39 AM
How can I give feedback?
If you have ideas about how to improve Supermassive, we want to hear them! Here’s how you can get them on our radar: Share them in Discord, in the #sugges...
Wed, 16 Oct, 2019 at 6:46 AM
How do I update my email address?
If you want to update the email address you use for your Supermassive account, please reach out to a member of the @Supermassive Staff group in Discord, or ...
Tue, 30 Jul, 2019 at 9:41 AM
How do I cancel my membership?
To cancel your membership, please reach out to a member of the @Supermassive Staff group in Discord, or send an email to support@supermassive.cc, or enter a...
Tue, 30 Jul, 2019 at 9:42 AM
Why does the app want me to connect to Discord?
Discord is the communications channel between Supermassive, our members, and the app, and enables a lot of our functionality. When you connect, the followin...
Tue, 30 Jul, 2019 at 10:31 AM
Where can I see the status of the Supermassive app and associated services?
You can find the status of all the Supermassive services on our status page. If you need more information, please feel free to ping a member of the @Superma...
Wed, 18 Sep, 2019 at 7:24 AM