FAQ

How do I change my password?
To change your password, please follow these steps:  Within the app, go to your network identity, then tap the settings icon.  Tap the 'Reset Passwo...
Tue, 30 Jul, 2019 at 9:38 AM
What should I do if I have forgotten my password?
If you have forgotten your password, you can start the reset process from the app: Tap the 'Forgot Password' text on the log in screen Enter yo...
Tue, 30 Jul, 2019 at 9:38 AM
Are there other ways to get help?
If this support site has not been able to answer your questions, there are other ways to find answers:  Reach out to other members, in Discord or in pe...
Tue, 30 Jul, 2019 at 9:39 AM
How can I give feedback?
If you have ideas about how to improve Supermassive, we want to hear them! Here’s how you can get them on our radar: Share them in Discord, in the #sugges...
Tue, 21 May, 2019 at 1:44 PM
How do I update my email address?
If you want to update the email address you use for your Supermassive account, please reach out to a member of the @Supermassive Staff group in Discord, or ...
Tue, 30 Jul, 2019 at 9:41 AM
How do I cancel my membership?
To cancel your membership, please reach out to a member of the @Supermassive Staff group in Discord, or send an email to support@supermassive.cc, or enter a...
Tue, 30 Jul, 2019 at 9:42 AM
Why does the app want me to connect to Discord?
Discord is the communications channel between Supermassive, our members, and the app, and enables a lot of our functionality. When you connect, the followin...
Tue, 30 Jul, 2019 at 10:31 AM